Posting Date: 03/14/2018
Company: Clay Township Regional Waste District
Position Title: Billing Assistant
This position is responsible for processing utility billing payments and billing activities under limited supervision at the Clay Township Regional Waste District (CTRWD).
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee frequently will stand, and walk. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; taste or smell; and lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The normal office hours at CTRWD are 7:30 a.m. to 4:00 p.m., Monday through Friday. However, employees in this position may be required to work additional hours to meet the demands of the job.
While performing the duties of this job, the employee occasionally is exposed to working near moving mechanical parts and the risk of electrical shock. The noise level in the work environment is usually moderate.
High school diploma or general education degree (GED); and five years related experience and/or training; or equivalent combination of education and experience. Experience in utility billing and customer service is required.
LANGUAGE SKILLS: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CONSEQUENCE OF ERRORS: Incumbent operates under general guidelines and instructions and performs the majority of tasks according to standard department practices and procedures with work spot checked and reviewed both during critical phases and upon completion for accuracy and compliance with directions. Errors in decisions or accuracy of work are readily detected and may result in loss of time to correct the error and/or inconvenience to department employees or members of the public
CERTIFICATES, LICENSES, REGISTRATIONS: Candidates must have the ability to be bonded, which also requires a credit check. In addition, a valid Indiana driver’s license and demonstrated safe driving record is required.
OTHER SKILLS AND ABILITIES: Candidates must have a thorough knowledge of utility billing terminology, methods, and equipment, as well as a thorough knowledge of the procedures for billing and collection of utility fees. Candidates must also have the ability to deal courteously with the public and establish and maintain effective working relationships with associates and customers. The ability to operate a printer, copy machine, scanner and other office equipment is desired. Incumbent must have the ability to adapt and conform to shifting priorities and demands and execute accordingly.
OTHER QUALIFICATIONS: Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint and Adobe. Experience with utility billing software is required.
Salary/Compensation: $16.75-$20.48 per hour
Please send resume to
Clay Township Regional Waste District
Attn: Maggie Crediford
10701 N. College Ave
Indianapolis, IN 46280
or apply at www.ctrwd.org