Jobs Board - Indiana WEA

Jobs Board

Posting Date: 03/14/2018

Company: Clay Township Regional Waste District

Position Title: Billing Assistant

Position Description

This position is responsible for processing utility billing payments and billing activities under limited supervision at the Clay Township Regional Waste District (CTRWD).

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee frequently will stand, and walk. The employee occasionally will climb or balance; stoop, kneel, crouch or crawl; taste or smell; and lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The normal office hours at CTRWD are 7:30 a.m. to 4:00 p.m., Monday through Friday. However, employees in this position may be required to work additional hours to meet the demands of the job.

Job Description

While performing the duties of this job, the employee occasionally is exposed to working near moving mechanical parts and the risk of electrical shock. The noise level in the work environment is usually moderate.


  1. Meets greets and direct visitors to the appropriate associates.
  2. Answers phones and fields questions in all areas of customer service. This includes communication with customers, by phone or in person, regarding billing questions, move in or move out requests, inquiries, and complaints on their sewer bills.
  3. Answers incoming calls for general District information, odor or overflow complaints, service inquiries or other questions that may not be related to the District. Directs calls to appropriate associate or provides correct contact information.
  4. Receives payments, documents, package deliveries and mail. Logs all plans and documents.
  5. Processes payments, posts to appropriate accounts, prints batches, prepare items for the bank scanned deposit. Payments may walk in, drop box, e-payments, credit card or mailed payments.
  6. Processes requests from customers for service changes to include but not limited to move-in and move-out activities, updates to accounts and auto debit.
  7. Processes disconnects, re-connects, new accounts, rate code changes and adds or changes meter numbers or readings.
  8. Processes requests for changes taken by backup customer service staff.
  9. Works with the Billing Specialist on the preparation of proper letters and documents for past due accounts and collection accounts. Assists with lien mailings and updates UMS or lien file when liens are filed or released.
  10. Schedules lateral and Inflow & Infiltration (I&I) inspections.
  11. Responds to E-GOV web requests or questions regarding account changes, status changes, auto debit and e-bill.
  12. Processes permit pickups for builder/owner and prepare transmittal for the deposit of permit fees.
  13. Inputs data into the computer system for the auto debit and e-bill programs and provides customer correspondence as needed for the auto debit and e-bill.
  14. Reviews customer lists from Carmel Water and Citizens Water to verify if the customer has changed and or change of ownership. Verifies reports if meter number has changed and makes the appropriate changes in billing. If needed, processes customer updates in billing.
  15. Runs a report of ‘waiting’ customers and moves them into the current billing status.
  16. Research accounts that have temporarily been set up as ‘new homeowner’ accounts to find the appropriate owner and updates the account accordingly.
  17. Adds new locations/accounts. This may include but not limited to new construction, new customer/owner and/or renter.
  18. Works with Administrative Support Assistant to provide updates on outstanding Inflow and Infiltration (I&I) issues that have not been resolved. Adds or removes any applicable fees into billing.
  19. Reviews and processes final bills and revises when necessary.
  20. Files auto debit and e-bill forms.
  21. Looks for new ways to use the utility billing system, which may include but is not limited to: identifying additional coding or reporting options.
  22. Acts as back-up for processing late fees for delinquent accounts.
  23. Reviews the e-mail bounce back list from bill processor and contacts customer to make address changes as needed for e-bill receipt.
  24. Processes sewer service requests for District Engineer to review.
  25. Processes customer complaints.
  26. Scans checks for deposit to bank.
  27. Other duties as assigned.

Education/Experience/Skills Required

High school diploma or general education degree (GED); and five years related experience and/or training; or equivalent combination of education and experience. Experience in utility billing and customer service is required.

LANGUAGE SKILLS: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CONSEQUENCE OF ERRORS: Incumbent operates under general guidelines and instructions and performs the majority of tasks according to standard department practices and procedures with work spot checked and reviewed both during critical phases and upon completion for accuracy and compliance with directions. Errors in decisions or accuracy of work are readily detected and may result in loss of time to correct the error and/or inconvenience to department employees or members of the public

CERTIFICATES, LICENSES, REGISTRATIONS: Candidates must have the ability to be bonded, which also requires a credit check. In addition, a valid Indiana driver’s license and demonstrated safe driving record is required.

OTHER SKILLS AND ABILITIES: Candidates must have a thorough knowledge of utility billing terminology, methods, and equipment, as well as a thorough knowledge of the procedures for billing and collection of utility fees. Candidates must also have the ability to deal courteously with the public and establish and maintain effective working relationships with associates and customers. The ability to operate a printer, copy machine, scanner and other office equipment is desired. Incumbent must have the ability to adapt and conform to shifting priorities and demands and execute accordingly.

OTHER QUALIFICATIONS: Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint and Adobe. Experience with utility billing software is required.

Salary/Compensation: $16.75-$20.48 per hour

Application Instructions

Please send resume to

Clay Township Regional Waste District

Attn: Maggie Crediford

10701 N. College Ave

Suite A

Indianapolis, IN 46280

or apply at